Ricoh UK

Zero to Gold in seven years

The Ricoh Group has been transforming the way people work for more than 80 years. It is a global leader in document management solutions, printing and IT services, office equipment and industrial systems, employing over 2,500 staff in the UK and Ireland.

Through staff surveys and an organisational review, Ricoh’s earliest encounter with Investors in People in 2011 helped the business to face some difficult home-truths.

  • ENGAGEMENT – the majority of its people did not want to be working at Ricoh.
  • LEADERSHIP – numerous managers excelled at the technical aspects of their role, but lacked leadership skills and were unable to manage teams effectively.
  • BENEFITS – five company integrations meant vastly differing terms, conditions and benefits.
  • CULTURE – from long-term thinking to the here and now, the previous cultures and ways of working were hugely divergent.
  • COMMUNICATIONS – difficulties in communicating effectively with its people were evident.

Determined to make Ricoh a place where people wanted to work, the company started to look externally for inspiration and benchmarking opportunities. While the IIP assessment was unsuccessful for them at that point, it provided Ricoh with vital insights and an invaluable road-map to help them get back on track.

Leadership and culture were the initial priorities for Ricoh, and the first step in addressing their different cultures was a transformation project to align employment terms and conditions across the organisation.

The goal was “One Ricoh” – a project which would deliver an affordable, sustainable, competitive and consistent reward and benefits package that increased engagement. Far from a “tactical tweak”, this was to become the foundation stone for wider change.

Project Rio, as it became known, addressed pensions and benefits. It helped to reduce administration and provide a transparent view of total reward packages to all employees. Key to its success was an effective communications plan, building on regular employee engagement surveys throughout the course of the project. The result was 2,700 new contracts, all re-signed, and much improved engagement. Today, the Employer of Choice strategy remains pivotal to Ricoh’s success, with the initiatives it encompasses changing in line with current circumstances.

“Our relationship with Investors in People (IIP) began in 2011, when we started to benchmark ourselves more and look externally for ways to enhance our business. Our Investors in People Practitioner Gwen Carter-Powell has been invaluable in widening our horizons and helping us to shine a spotlight into areas where relatively simple changes are producing significant results. We have a lot in common with Investors in People’s philosophy and approach, putting people at the heart of everything we do.” – Rebekah Wallis Director, People & Corporate Responsibility Ricoh UK, Ireland & Nordics.

EMB Group has the licence to deliver IIP branded services across central England and has been proud to work with Ricoh UK.